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How alexsis slot Protects Your Personal Data

At alexsis slot, we collect only the data we need to operate your account, process deposits via DANA, OVO, GoPay or QRIS, and deliver support — nothing beyond…

Data collected at account opening onlyDANA, OVO, GoPay & QRIS transaction records securedAccount data never sold to third partiesRetention limited to regulatory minimumsContact us 24/7 to update your data
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alexsis slot How alexsis slot Protects Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Data Team Any Time You Need

If you want to update, correct or remove personal data held in your alexsis slot account, our data-privacy team is reachable around the clock — 24 hours a day, seven days a week. Response times for written data requests are capped at five business days. Whether you are in Bandung or anywhere else across Indonesia, the channels below connect you directly to the team handling privacy matters, not a general queue.

Team online

Live Chat

Open the chat widget from your account dashboard. Available 24/7, response to privacy queries within minutes. Ask to be transferred to the Data Privacy team for account-data requests.

Email

Write to our data-privacy address listed on the Contact page. We aim to send a written acknowledgement within one business day and a full response within five business days.

Account Settings

Log in, go to Account › Privacy, and you can update your contact details, review stored payment references for DANA or OVO, and toggle marketing communication preferences yourself without contacting support.

HOW WE HANDLE DATA

Explore the Six Pillars of Our Data Handling

Every data-handling practice at alexsis slot is built around a single principle: your account data belongs to you.

Data Minimisation

We collect only what is strictly required to run your account, process GoPay or DANA deposits, and verify identity when you request a withdrawal. No supplementary profiling data is stored.

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to measure page load times. No third-party advertising cookies are placed on alexsis slot pages without your explicit tick-box consent.

Account Security

All account data is encrypted in transit using TLS 1.3 and at rest using AES-256. Two-factor authentication is available in Account › Security and we strongly encourage you to activate it before your first deposit.

Retention Periods

Transaction logs are retained for the period required by applicable financial regulations, which depends on local law. Profile data is deleted within 30 days of a confirmed account-closure request, except where a legal hold applies.

Third-Party Sharing

We share your data with payment processors such as the QRIS network and OVO only to complete the transaction you initiate. We do not sell, rent or trade your personal information to any marketing party.

Your Rights

You have the right to access, correct, port or delete the data we hold. Submit a request through Live Chat or the email channel; we acknowledge within one business day and resolve within five, where local law permits.

Switch to the Answers You Are Looking For

These are the questions our data-privacy team receives most often from account holders across Indonesia. If your question is not covered here, the Live Chat and email channels in the section above connect you directly to the privacy team — not a general support queue.

We collect your full name, email address, phone number, date of birth, and the payment identifier for whichever method you link — DANA, OVO, GoPay or QRIS. Device type and IP address are logged automatically for security purposes.

No full wallet credentials are stored. When you deposit via DANA or OVO, the transaction is tokenised at the e-wallet provider's end. We only receive a reference token, which is enough to match the transaction to your account but cannot be reversed to reveal your wallet credentials.

Yes. Submit a data-access request via Live Chat or the privacy email address on our Contact page. We will compile a full export of your profile data, session logs and transaction references and deliver it within five business days.

Profile data is deleted within 30 days of a confirmed closure request. Transaction logs are retained for the minimum period required by applicable financial regulations, which depends on local law. You will receive a written confirmation when deletion is complete.

We use essential session cookies and anonymised analytics cookies. Advertising cookies are not placed without your explicit consent. You can manage cookie preferences at any time through the Cookie Settings link in the site footer or your browser settings.

Access is role-restricted. Only the account-verification team, the fraud-prevention team and the data-privacy officers can query your personal records. Customer support agents see only a limited account summary unless a privacy case is formally escalated.

Minor details such as your phone number can be updated directly in Account › Profile. For identity-document corrections, contact the data-privacy team via Live Chat or email; corrections are processed within five business days where local law permits.

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